Refund Policy
Last Updated: 03/26/2024
- Eligibility for Refunds
- Defective or Damaged Products:
– Customers may be eligible for a refund if they receive defective or damaged products. Please contact our customer support team within five days of receiving the item with supporting documentation (photos or videos) for assessment.
- Incorrect Products Received:
– If customers receive products different from their order, they are eligible for a refund. Customers should contact our customer support team within Five days of receiving the incorrect item.
- Non-Receipt of Products:
– If customers do not receive their ordered products within the estimated delivery timeframe, they may be eligible for a refund. Contact our customer support team to initiate an investigation.
- Refund Process
- Contact Customer Support:
–To request a refund, customers should contact our customer support team at support@naftometgroup.com. Please provide the order number, a detailed explanation of the issue, and any supporting documentation.
- Assessment and Verification:
– Our customer support team will review the request, assess the eligibility for a refund, and may request additional information or documentation.
- Refund Approval:
– Upon approval, customers will be notified, and the refund process will be initiated. Refunds are typically processed in the original form of payment within seven business days.
- Refund Methods
- Original Payment Method:
– Refunds are generally issued to the original payment method used for the purchase. If this is not feasible, customers will be contacted to arrange an alternative method.
- Store Credit
– In certain cases, customers may be offered store credit as an alternative to a monetary refund. Store credit is valid for future purchases on our website.
- Non-Refundable Items
– Certain items are non-refundable, including but not limited to:
– Digital products or downloadable content.
– Gift cards.
– Perishable goods.
– Custom or made-to-order items.
- Return Shipping Costs
- Defective or Damaged Products:
– Naftomet Oilfield Equipment Nigeria Limited will cover the return shipping costs for defective or damaged products. Customers will be provided with a prepaid shipping label.
- Incorrect Products Received:
– Naftomet Oilfield Equipment Nigeria Limited will cover the return shipping costs for incorrect products received. Customers will be provided with a prepaid shipping label.
- Other Reasons:
– For returns unrelated to product issues, customers may be responsible for return shipping costs. Please refer to our [Return Policy] for details.
- Timeframe for Refund Requests
– Refund requests must be submitted within seven days of receiving the product. Requests submitted after this timeframe may not be eligible for a refund.
- Refund Status Updates
– Customers can check the status of their refund by contacting our customer support team at support@naftometgroup.com. Please include the order number for reference.
- Partial Refunds or Restocking Fees
- Partial Refunds:
– In certain cases, Naftomet Oilfield Equipment Nigeria Limited may offer partial refunds for items that are returned in a used or damaged condition, not in their original packaging, or missing accessories. The partial refund amount will be determined based on the condition of the returned item.
- Restocking Fees:
– A restocking fee may apply to certain returns, especially for large or bulky items. The restocking fee, if applicable, will be communicated to the customer before initiating the return.
- Refunds for Gift Purchases
– If the purchased item was marked as a gift and shipped directly to the gift recipient, the refund will be issued to the original purchaser. The gift recipient will not receive the refund information.
- Refunds for Clearance or Sale Items
– Clearance or sale items may be eligible for refunds, but the refund amount will be based on the sale price. Naftomet Oilfield Equipment Nigeria Limited reserves the right to determine the eligibility of clearance or sale item refunds.
- Refund Policy Updates
– Naftomet Oilfield Equipment Nigeria Limited reserves the right to update this refund policy at any time. Customers will be notified of changes, and the updated policy will be effective immediately upon posting on our website.
- Refunds and Chargebacks
– If a customer initiates a chargeback through their payment provider before contacting Naftomet Oilfield Equipment Nigeria Limited for a refund, Naftomet Oilfield Equipment Nigeria Limited reserves the right to contest the chargeback and may charge fees associated with the process.
- Refunds for Subscription Services
– For subscription services, refunds may be processed in accordance with the terms outlined in our Subscription Service Agreement. Customers are encouraged to review the terms specific to subscription services.
- Refunds for Wholesale Orders
– Wholesale orders may have unique refund terms. Refund requests for wholesale orders will be processed in accordance with our Wholesale Program terms.
- Refunds for Digital Products
– Refunds for digital products may be granted in specific cases, such as if the digital product is proven to be defective or if there was an error in the purchase.
- Refunds for Custom or Made-to-Order Items
– Refunds for custom or made-to-order items are subject to the terms outlined in our Customization Policy. Customers should review the policy for specific details regarding refunds for custom orders.
- Refunds for Limited Edition or Exclusive Items
– Limited edition or exclusive items may have specific refund terms. Refund requests for these items will be evaluated on a case-by-case basis, and eligibility may be determined by the availability of replacement items.
- Refunds for Perishable Items
– Refunds for perishable items will be considered if the items arrive damaged or in an unsatisfactory condition. Customers are required to contact our customer support team with supporting documentation within five days of receiving the items.
- Refunds for Subscription Boxes
– Refunds for subscription boxes will be considered in accordance with our Subscription Box Policy. Customers should refer to the policy for specific details regarding refunds for subscription boxes.
- Refunds for Late or Delayed Shipments
– Refunds for late or delayed shipments may be considered on a case-by-case basis. Customers should contact our customer support team if their order experiences significant delays beyond the estimated delivery timeframe.
- Refunds for Promotional or Bundled Items
– Refunds for promotional or bundled items may be subject to special conditions. Customers should review the terms associated with promotional offers and bundled items for specific details regarding refunds.
- Refunds for Loyalty Program Rewards
– Refunds for items purchased using loyalty program rewards will be processed in accordance with our Loyalty Program terms. Customers should review the terms for specific details regarding refunds for loyalty program rewards.
- Refund Process Timelines
– Naftomet Oilfield Equipment Nigeria Limited aims to process refund requests promptly. Once initiated, refunds for eligible cases will generally be processed within five business days. The time it takes for the refund to reflect in the customer’s account may vary based on the payment method and financial institution.
- Refund Notifications
- Refund Approval Notification:
– Customers will receive an email notification upon the approval of their refund request. This email will confirm the amount approved for the refund and the expected processing time.
- Refund Completion Notification
– Upon the successful completion of the refund process, customers will receive a confirmation email. This email will provide details on the refunded amount and any applicable store credit.
- Refunds for Lost or Stolen Packages
– In the event a package is confirmed as lost or stolen during transit, customers may be eligible for a refund or replacement. Customers should contact our customer support team to initiate an investigation and resolve the issue.
- Refunds and Customer Satisfaction
– Naftomet Oilfield Equipment Nigeria Limited values customer satisfaction. If a customer is dissatisfied with their purchase for reasons other than those listed in the refund policy, they are encouraged to contact our customer support team to discuss possible resolutions.
- Refund Exceptions
– In exceptional circumstances not explicitly covered in this policy, Naftomet Oilfield Equipment Nigeria Limited reserves the right to review and make determinations on refund requests on a case-by-case basis.
- Refunds for Product Recalls
– In the case of a product recall, customers will be informed of the recall process, including options for refunds or replacements. The recall notification will include details on how to proceed.
- Refunds and Consumer Rights
– Refunds provided by Naftomet Oilfield Equipment Nigeria Limited are in compliance with consumer rights and applicable consumer protection laws. Customers are encouraged to be aware of their rights and responsibilities when seeking a refund.
- Refunds and Third-Party Platforms
– For purchases made through third-party platforms, customers should follow the refund process outlined by the respective platform. Naftomet Oilfield Equipment Nigeria Limited may not have direct control over refunds processed by third-party platforms.
- Refund Processing Fees
– Naftomet Oilfield Equipment Nigeria Limited does not charge processing fees for standard refunds. However, in cases where the refund is associated with a chargeback initiated by the customer, the customer may be responsible for any fees incurred during the chargeback process.
- Refund Denial and Explanation
– If a refund request is denied, customers will receive a detailed explanation of the reason for denial. This explanation aims to provide clarity and transparency in our decision-making process.
- Contact Information
– For any questions or concerns about refunds, please contact our customer support team at admin@naftometgroup.com