Return Policy

Last Updated: 03/26/2024

1. Eligibility for Returns

• Defective or Damaged Products:

      – Customers may return defective or damaged products within five days of receiving the item. Please contact our customer support team with supporting documentation (photos or videos) for assessment.

• Incorrect Products Received:

      – If customers receive products different from their order, they may initiate a return within Five days of receiving the incorrect item.

• Change of Mind:

      – Returns for change of mind are accepted within five days of receiving the product. In such cases, customers are responsible for return shipping costs.

2. Return Process

• Contact Customer Support:

      – To initiate a return, customers should contact our customer support team at admin@naftometgroup.com. Please provide the order number, a detailed explanation of the issue, and any supporting documentation.

• Return Authorization:

      – Once the return request is approved, customers will receive a return authorization and instructions on how to return the item.

• Return Shipment:

      – Customers are responsible for securely packaging the item and returning it within five days of receiving the return authorization. The return shipping address will be provided.

3. Return Methods

• Refund:

      – Refunds will be processed in the original form of payment within seven business days of receiving the returned item. The refunded amount will exclude any shipping charges.

4. Non-Returnable Items

   – Certain items are non-returnable, including but not limited to:

      – Digital products or downloadable content.

      – Gift cards.

      – Perishable goods.

      – Custom or made-to-order items.

5. Return Shipping Costs

• Defective or Damaged Products:

      – Naftomet Oilfield Equipment Nigeria Limited will cover the return shipping costs for defective or damaged products. Customers will be provided with a prepaid shipping label.

• Incorrect Products Received:

      – Naftomet Oilfield Equipment Nigeria Limited will cover the return shipping costs for incorrect products received. Customers will be provided with a prepaid shipping label.

• Change of Mind:

      – For returns unrelated to product issues, customers are responsible for return shipping costs. The cost will be deducted from the refund amount.

6. Timeframe for Return Requests

   – Return requests must be submitted within five days of receiving the product. Requests submitted after this timeframe may not be eligible for a return.

7. Return Status Updates

   – Customers can check the status of their return by contacting our customer support team at [return@email.com]. Please include the return authorization for reference.

8. Partial Returns or Restocking Fees

• Partial Returns:

      – In cases where only part of an order is being returned, Naftomet Oilfield Equipment Nigeria Limited may process partial returns. The refunded amount will be adjusted based on the returned items.

• Restocking Fees:

      – A restocking fee may be applied to certain returns, particularly for large or bulky items. The restocking fee, if applicable, will be communicated to the customer before initiating the return.

9. Returns for Gift Purchases

   – If the purchased item was marked as a gift and shipped directly to the gift recipient, the gift recipient may initiate a return within five days of receiving the item. The refund will be issued in the form of store credit.

10. Returns for Clearance or Sale Items

   – Clearance or sale items may be eligible for returns within five] days of receiving the product. The refund amount will be based on the sale price. Naftomet Oilfield Equipment Nigeria Limited reserves the right to determine the eligibility of clearance or sale item returns.

11. Return Policy Updates

   – Naftomet Oilfield Equipment Nigeria Limited reserves the right to update this return policy at any time. Customers will be notified of changes, and the updated policy will be effective immediately upon posting on our website.

12. Returns and Chargebacks

   – If a customer initiates a chargeback through their payment provider before contacting Naftomet Oilfield Equipment Nigeria Limited for a return, Naftomet Oilfield Equipment Nigeria Limited reserves the right to contest the chargeback and may charge fees associated with the process.

13. Returns for Subscription Services

   – For subscription services, returns may be processed in accordance with the terms outlined in our Subscription Service Agreement. Customers are encouraged to review the terms specific to subscription services.

14. Returns for Wholesale Orders

   – Wholesale orders may have unique return terms. Return requests for wholesale orders will be processed in accordance with our Wholesale Program terms.

15. Returns for Digital Products

   – Returns for digital products may be granted in specific cases, such as if the digital product is proven to be defective or if there was an error in the purchase.

16. Returns for Custom or Made-to-Order Items

   – Returns for custom or made-to-order items are subject to the terms outlined in our Customization Policy. Customers should review the policy for specific details regarding returns for custom orders.

17. Returns for Limited Edition or Exclusive Items

   – Returns for limited edition or exclusive items will be evaluated on a case-by-case basis. The eligibility for returns will be determined based on the availability of replacement items or suitable alternatives.

18. Returns for Perishable Items

   – Returns for perishable items will be considered if the items arrive damaged or in an unsatisfactory condition. Customers are required to contact our customer support team with supporting documentation within three days of receiving the items.

19. Returns for Promotional or Bundled Items

   – Returns for promotional or bundled items may be subject to special conditions. Customers should review the terms associated with promotional offers and bundled items for specific details regarding returns.

20. Returns for Loyalty Program Rewards

   – Returns for items purchased using loyalty program rewards will be processed in accordance with our Loyalty Program terms. Customers should review the terms for specific details regarding returns for loyalty program rewards.

21. Return Process Timelines

   – Naftomet Oilfield Equipment Nigeria Limited aims to process return requests promptly. Once initiated, returns for eligible cases will generally be processed within seven business days. The time it takes for the refund or replacement to reflect in the customer’s account may vary based on the payment method and financial institution.

22. Return Notifications

• Return Approval Notification:

      – Customers will receive an email notification upon the approval of their return request. This email will confirm the authorization for the return and provide any relevant instructions.

• Return Completion Notification:

      – Upon the successful completion of the return process, customers will receive a confirmation email. This email will provide details on the refunded amount or information about the replacement shipment.

23. Returns for Lost or Stolen Packages

   – In the event a package is confirmed as lost or stolen during transit, customers may initiate a return or request a replacement. Contact our customer support team to facilitate the process and address the issue.

24. Returns and Customer Satisfaction

   – Naftomet Oilfield Equipment Nigeria Limited values customer satisfaction. If a customer is dissatisfied with their purchase for reasons other than those listed in the return policy, they are encouraged to contact our customer support team to discuss possible resolutions.

25. Return Exceptions

   – In exceptional circumstances not explicitly covered in this policy, Naftomet Oilfield Equipment Nigeria Limited reserves the right to review and make determinations on return requests on a case-by-case basis.

26. Returns for Product Recalls

   – In the case of a product recall, customers will be informed of the return process, including options for returns, replacements, or refunds. The recall notification will include details on how to proceed.

27. Returns and Consumer Rights

   – Returns provided by Naftomet Oilfield Equipment Nigeria Limited are in compliance with consumer rights and applicable consumer protection laws. Customers are encouraged to be aware of their rights and responsibilities when seeking a return.

28. Returns and Third-Party Platforms

   – For purchases made through third-party platforms, customers should follow the return process outlined by the respective platform. Naftomet Oilfield Equipment Nigeria Limited may not have direct control over returns processed by third-party platforms.

;29. Returns for Unopened and Unused Items

   – In cases where customers change their mind or are dissatisfied with a purchase, returns for unopened and unused items may be considered within three days of receiving the product. Customers will be responsible for return shipping costs.

30. Return Processing Fees

   – Naftomet Oilfield Equipment Nigeria Limited does not charge processing fees for standard returns. However, in cases where the return is associated with a chargeback initiated by the customer, the customer may be responsible for any fees incurred during the chargeback process.

31. Returns for Product Recalls

   – In the rare event of a product recall, customers will be promptly notified, and information on the recall process, including options for returns, replacements, or refunds, will be provided.

32. Return Denial and Explanation

   – If a return request is denied, customers will receive a detailed explanation of the reason for denial. This explanation aims to provide clarity and transparency in our decision-making process.

33. Contact Information

   – For any questions or concerns about returns, please contact our customer support team at admin@naftometgroup.com