Shipping Policy
Last Updated: 03/26/2024
- Shipping Methods
- Standard Shipping:
– Standard shipping is available for all orders and typically takes Seven business days for delivery.
*. Expedited Shipping:
– Customers can choose expedited shipping for faster delivery, with an estimated delivery time of three business days.
*. International Shipping:
– We offer international shipping to select countries. Shipping times vary depending on the destination and local customs processing.
- Shipping Charges
- Standard Shipping Charges:
– Standard shipping charges are calculated based on the order total and destination. Free standard shipping may be available for orders over a certain amount.
- Expedited Shipping Charges:
– Expedited shipping charges are calculated separately. Customers can view the shipping cost during the checkout process.
- International Shipping Charges:
– International shipping charges vary based on the destination and order total. Customers can view the shipping cost during the checkout process.
- Order Processing Time
– Orders are typically processed within five business days after payment confirmation. Customers will receive a confirmation email once the order is shipped.
- Tracking Information
– For all shipped orders, customers will receive a tracking number and a link to track their package. Tracking information is available through our website or the selected shipping carrier’s website.
- Shipping Restrictions
- Restricted Countries:
– We may have restrictions on shipping to certain countries due to legal or logistical reasons. A list of restricted countries is available during the checkout process.
- PO Box Addresses:
– We do not ship to PO Box addresses for certain products. Please provide a physical address for delivery.
- Customs and Duties
– For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Customs processing times may affect delivery estimates.
- Shipping Carrier Partners
– We partner with reputable shipping carriers to ensure reliable and timely delivery. Carrier options may vary based on the destination and shipping method selected.
- Shipping Updates and Notifications
– Customers will receive email updates on their order status, including order confirmation, shipment notification, and delivery confirmation.
- Shipping Insurance
– Shipping insurance may be available as an optional add-on during the checkout process. This provides coverage for lost, damaged, or stolen packages during transit.
- Delivery Issues and Claims
– In the event of delivery issues, such as damaged or missing items, customers are advised to contact our customer support team within seven days of receiving the order. We will promptly investigate and address any valid claims.
- Delivery to Multiple Addresses
– Customers can choose to ship items to multiple addresses within a single order. Additional shipping charges may apply for each separate shipping address.
- Holiday Shipping
– During peak seasons or holidays, shipping times may be extended due to increased demand. Customers are encouraged to place orders well in advance to ensure timely delivery.
- Order Modification or Cancellation
– Customers may request order modifications or cancellations within seven hours of placing the order. Once the order is processed or shipped, modifications may not be possible. Please contact our customer support team for assistance.
- Split Shipments
– In certain cases, large orders may be split into multiple shipments to ensure faster processing and delivery. Customers will be notified if their order is subject to split shipments.;
- Weekend and Holiday Shipping
– Orders placed on weekends or holidays will be processed on the next business day. Delivery estimates are based on business days and do not include weekends or holidays.
- Returns and Exchanges
– Shipping details for returns and exchanges are outlined in our [Return Policy]. Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Shipping Promotions
– From time to time, Naftomet Oilfield Equipment Nigeria Limited may offer shipping promotions, such as free shipping for a limited time. Specific terms and conditions for shipping promotions will be communicated during the promotional period.
- Force Majeure
– Naftomet Oilfield Equipment Nigeria Limited shall not be liable for any delay or failure in performance resulting from events beyond our control, including but not limited to natural disasters, strikes, or transportation disruptions.
- Address Verification
– To prevent shipping delays, customers are encouraged to ensure the accuracy of shipping addresses. Naftomet Oilfield Equipment Nigeria Limited is not responsible for orders shipped to incorrectly provided addresses.
- Shipping Review and Feedback
– We welcome customer feedback regarding the shipping process. Customers are encouraged to leave reviews and share their experiences to help us continually improve our shipping services.
- Packaging and Environmental Sustainability
– Naftomet Oilfield Equipment Nigeria Limited is committed to minimizing environmental impact. We use eco-friendly packaging materials whenever possible, and we encourage customers to recycle or reuse packaging materials.
- Shipping for Pre-Order Items
– For pre-order items, shipping details will be communicated at the time of purchase. Customers will be informed of estimated shipping dates, and any updates will be provided through email notifications.
- Shipping Notifications for Backordered Items
– If an item is on backorder, customers will receive timely notifications regarding the expected restocking date and the subsequent shipping of the order.
- Shipping for Subscription Services
– For subscription services, shipping details will be outlined in the subscription terms. Customers can expect regular shipments based on their subscription frequency, with flexibility for modifications.
- Shipping for Large or Bulky Items
– Large or bulky items may require special shipping arrangements and may be subject to additional shipping charges. Customers will be notified of any such requirements during the checkout process.
- Lost or Stolen Packages
– In the unfortunate event of a lost or stolen package, customers should contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and take appropriate action.
- Shipping for Perishable Items
– Certain items, such as perishable goods, may have specific shipping requirements to maintain product quality. Customers will be informed of any special handling instructions during the checkout process.
- Shipping for Gift Orders
– Customers can choose to have orders shipped as gifts. Gift orders may include special packaging or omit pricing information. Customers can provide gift messages during the checkout process.
- Shipping for Digital Products
– In the case of digital products, no physical shipping is involved. Customers will receive instructions on accessing and downloading digital content through email or their user account.
- Shipping for Custom or Made-to-Order Items
– Custom or made-to-order items may have longer processing times and shipping estimates. Customers will be informed of the expected timeline at the time of purchase.
- Shipping for Limited Edition or Exclusive Items
– Limited edition or exclusive items may have unique shipping considerations, including specific release dates and limited availability. Customers will be provided with relevant shipping information during the ordering process.
- Shipping for Bulk Orders
– Bulk orders may have special shipping arrangements, and customers are encouraged to contact our customer support team to discuss shipping options, pricing, and timelines.
- Shipping for Subscription Boxes
– Customers subscribing to regular subscription boxes can expect consistent shipping schedules. Shipping details, including the frequency and estimated delivery times, will be outlined in the subscription terms.
- Shipping for Clearance or Sale Items
– Clearance or sale items may be subject to specific shipping terms, including final sale status and limited availability. Customers should review the product details and shipping information before purchasing.
- Contact Information
– For any questions or concerns about shipping, please contact our customer support team at admin@naftometgroup.com.